Job Description

JOB PURPOSE:

Serve as primary reception and information resource for the assigned location by assisting walk-in traffic and by answering telephone inquiries. Provide supplementary clerical, computer, and operational support to school. This position is the focal point for the school.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Understands role as CSUSA Representative as evidenced within:

• Leads by example in adherence and knowledge of the CSUSA and school’s Vision, Mission, and Values demonstrated by his/her commitment to act in an ethical manner using behaviors that promote a team concept.
• Follows through on duties and projects assigned.
• Participates in and completes training programs successfully offered to increase skill and proficiency related to assignments.
• Reviews current developments, literature, and technical sources of information related to job responsibility.
• Follows company policies, and federal and state laws.
• Ensures adherence to good safety procedures.
• Consults directly with CSUSA personnel when applicable.

Front Office Responsibilities:

• Greets and directs walk-in traffic providing general information and making referrals to offices and services as appropriate.
• Answers phone inquiries by providing general information and/or connecting calls to offices and services as appropriate.
• Maintains a master guide of activities, events, and related information for the school.
• Performs a variety of clerical tasks which may include scheduling and maintaining records of school activities, tracking student attendance, check-in/check-out of supplies and materials, photocopying, typing, data input, sorting mail, making up file folders, and/or transmitting/receiving fax documents and email.
• Schedules appointments and meetings, which may include reserving conference rooms and facilities, organizing materials, sending out meeting notices, arranging for catering services, and maintaining calendars.
• Responds to telephone requests for specific materials to be mailed and assists with mailing general school information to parents.
• Responds to telephone and written requests for school information.
• Maintains confidentiality of records as appropriate.
• Serves as liaison for administrators and teachers.
• Ensures Front Office is organized and information sheets for parents are stocked.
• Maintains inventory of office supplies, ordering from outside vendors or bookstores, as needed, within available budget with direction from Principal or Business Administrator.
• Provides passes to students as appropriate.
• Orients and situates substitute teachers.
• Calls parents on waiting list when an opening at the school arises.

 **MAY PERFORM OTHER DUTIES AS ASSIGNED**

JOB REQUIREMENTS:

• High School graduate or equivalent.
• Minimum of 2 years relevant experience.
• Experience working in a school office setting highly desired.
• Excellent customer service skills.
• Excellent organization, time management, and follow-up skills.
• Must be able to present a professional office with great customer service skills.
• Must have a positive attitude and be able to collaborate with others, while helping to maintain a pleasant working environment.
• Must be detail-oriented.
• Bilingual a plus, but not required.
• Understanding of and commitment to company values.
• Successful results of criminal and employment background check.
• Ability and willingness to take directions.
• Possesses excellent interpersonal skills and displays such between all stakeholders: being courteous, professional, and helpful.
• Possesses excellent communication skills: Oral (including presentations), Written, Interpersonal (active listening), Negotiating, and Influencing.
• Has the ability to be at work consistently, to be on time, to follow instructions, to respond to management direction and to solicit feedback to improve performance.
• Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Strives to implement best practices and positive character education consistently.
• Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.

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