Job Description
Department: Professional Services Employment Type: Full Time
Location: Napa
Compensation: $70,000 - $100,000 / year
Description Are you an early-career Project Manager looking to grow your skills in a fast-paced, client-focused IT services environment? At Endsight, we’re not just delivering IT solutions—we’re building lasting partnerships. You’ll work in a collaborative environment, surrounded by professionals who are passionate about continuous learning, client success, and doing great work together. We value structure, curiosity, and service-mindedness—and we support your growth every step of the way.
We’re seeking a proactive, organized, and people-savvy Project Manager I (Level 1) to join our team and help deliver exceptional results across a portfolio of technical projects. If you're passionate about customer service, eager to learn, and ready to thrive in a Managed Services Provider (MSP) environment—this role is for you.
Key Responsibilities
- Manage a portfolio of 25+ concurrent IT projects of varying complexity and duration.
- Serve as the primary point of contact for clients and internal engineering teams; ensure timely, clear, and confident communication.
- Create and maintain project documentation, schedules, and updates using task management tools.
- Monitor project budgets; understand margin, leakage, and scope creep, and take action to mitigate risks.
- Translate technical concepts into business-friendly language for clients; facilitate non-technical client understanding.
- Foster client trust and satisfaction through professional conduct, responsiveness, and issue resolution.
- Collaborate effectively with technical teams and project coordinators to drive delivery excellence.
- Apply analytical thinking to identify patterns in project risk or bottlenecks; escalate systemic issues appropriately.
- Support a culture of continuous improvement, contributing to internal process refinements and best practice sharing.
- Demonstrate a learning mindset by deepening understanding of infrastructure concepts and project delivery techniques.
Skills, Knowledge and Expertise
Required:
- Associate’s degree in a related field or 1–3 years minimum experience managing IT projects.
- CAPM, APM, or equivalent certification or demonstrated project management capability.
- Experience in a Managed Services Provider (MSP) or similar IT services environment.
- Strong written and verbal communication skills with the ability to confidently engage stakeholders.
- Foundational understanding of project financials and their connection to delivery actions.
- High proficiency in time management, organization, and task tracking.
Preferred:
- Exposure to or certification in Lean or Six Sigma methodologies.
- Familiarity with common project infrastructure elements and comfort working alongside technical stakeholders.
Benefits - Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
Job Tags
Full time,