Your Responsibilities:
Location: This position will be located at East Hanover, NJ or Tempe, AZ site and will not have the ability to be located remotely. This position will require travel as defined by the business. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.” Novartis is a global company that combines medical science and digital technology to provide life-changing medicines to millions of people. We offer numerous opportunities for growth and development, including global and local cross-functional careers and a wide range of learning programs. Our strong pipe-line of medicines ensures continued business growth and enables us to bring innovative treatments to pa-tients quickly. Novartis Patient Support (NPS) plays a crucial role in helping eligible patients access and continue their pre-scribed medications. We work directly with patients, caregivers, and prescribing customers to provide edu-cation and support on access, affordability, acquisition, and on-going support programs. Our team has supported millions of patients in the US, assisting over 500,000 patients annually. The Novartis Patient Support Center (PSC) is the central operational function within our organization. We handle all patients, caregiver, and customer transactions related to supporting patient access, including intake, case management, communication of benefits verification results, prior authorization and appeals support, specialty pharmacy triage., and on-going support. We are committed to delivering exceptional customer service, which is measured through service level agreements (SLAs), key performance indicators (KPIs), and net promoter scores. Overview of job: Under the general supervision of the NPS Supervisor, the Case Manager is responsible for customer ser-vice, support, education, outreach, and case management for patients. As a Case Manager, you will be assigned a specific territory to work within and become an expert in that regional area to best assist the individuals who call in, submit start forms (SFs) or required financial assistance. You will also collaborate with your Novartis NPS field counterparts. The Case Manager will work interactively with internal teams, patients, healthcare providers, pharmacies, NPS field support, and other external parties. The Case Manager team will also support questions around Novartis financial assistance programs. The Case Manager will respond to all patient and custom-er/provider account inquiries. This position does not involve the practice of nursing, providing clinical advice or counseling for the patient. All interactions with the Novartis Patient Support Center are in compliance with HIPAA regulations.Your responsibilities will include, but are not limited to:
What you’ll bring to the role:
[Active Nursing Degree (RN, NP, PA) licensure in state in which he/she resides] [Advanced degree (e.g. RPh, PharmD, RN,PA)
For Patient Support Center (PSC) Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role.
Required Experience:
Preferred Experience:
Why consider Novartis?
769 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help us re-imagine medicine.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility & Reasonable Accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
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