Patient Liaison / Advocate
Brooklyn, NY
$23-$27 hourly
Several options for shifts - 1. Sunday 8-6 M-TH 12-8 / 2. M-TH 12-8 Friday 8-2:30 3. M-TH 7:45-2 Friday 7:45-2:30
Position Summary:
We are seeking a professional and compassionate Patient Liaison / Advocate to be the first point of contact for patients — both in person and by phone. This individual will ensure a smooth and positive experience at every stage of the patient’s interaction, including appointment scheduling, check-in/out, and general support.
Key Responsibilities:
Greet patients in a warm and courteous manner
Guide patients through the check-in and check-out process
Answer phone calls with professionalism and address inquiries effectively
Schedule appointments and follow-ups accurately and efficiently
Verify insurance eligibility and secure referrals or authorizations as needed
Collect and process co-payments and applicable fees
Identify patient needs, provide clear information, and resolve issues or escalate as appropriate
Enter and update patient demographic information in the EMR system
Stay up to date on services, procedures, and associated rates
Meet qualitative and quantitative performance targets
Contribute to a positive, compliant, and team-based work environment
Perform additional administrative tasks as assigned
Qualifications:
Strong verbal communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced setting
Patient-focused with a commitment to excellent service
Experience in medical office, call center, or customer service preferred
Familiarity with EMR systems is a plus
Bilingual candidates encouraged to apply
Email: baila@maiplacement.com
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