Onboarding Prospective Customers
Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing
Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite offers
Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom
Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Document best practices, creating templates for customer engagement at key milestones for various user personas
Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
Take on additional projects that inspire you and help move the needle for our team
Who You Are
2-3 years of experience in a customer-facing role at an early-stage SaaS startup
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
Keen attention to detail, thoughtfulness, and a customer-centric mindset
Knack and passion for process improvement, documentation, and increasing operational efficiencies
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Accounting/finance experience is preferred; interest in learning the space is required
...We are hiring immediately for full time SENIOR CATERING CAPTAIN position. Location : Freshfields - 3 World Trade Center, 53 Floor, New York, NY 10036 Note: online applications accepted only . Schedule : Full time schedule. Days may vary, 9:00 am - 5:30...
...Career worklet, please review this tip sheet . The Pharmacy Department has an exciting opportunity for a Full Time Pharmacist Hematology/Oncology to work in our UHealth Hollywood location. The Pharmacist compounds and dispenses prescribed drugs in a healthcare...
...HRBP**The Senior Director, HR Business Partner will support our Global Commercial Organization at Kite. This role will partner with a... ...partner with Talent Acquisition, Total Rewards, and Global Mobility to support efforts to attract, develop and retain the best talent...
...peace. Build on your communication and leadership skills every day. Raise long-term sustainable funds for one of the most impactful non-profit organizations in the world. Hours: Full Time - Tuesday to Saturday 10:00am-6pm (Part time is minimum 3 days weekly) Pay: $25...
...thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and... ...challenging and constantly evolving game. Designer Nike Inc. - Beaverton, OR. Work closely with and across a...