A growing healthcare services organization is seeking a Call Center Associate to provide customer service support for Long-Term Care and related healthcare programs. This role is ideal for a detail-oriented professional with call center or customer service experience, strong multitasking skills, and the ability to handle sensitive health-related information with accuracy and compassion.
Key Responsibilities
Deliver professional, prompt, and courteous customer service for Medicaid and long-term care inquiries.
Gather and verify all necessary information from patients, caregivers, or providers to process requests efficiently and accurately.
Identify and document issues, ensuring timely resolution or escalation to appropriate departments.
Complete required monthly telephone monitoring and maintain accurate call records in compliance with regulatory standards.
Use multiple computer systems and windows simultaneously while maintaining accuracy and attention to detail.
Adhere to departmental timelines, privacy regulations, and quality standards for all communications.
Provide guidance on Medicaid-related processes and assist callers in understanding healthcare program requirements.
High school diploma or GED required; associate’s degree preferred.
MediClear certification or equivalent healthcare credential required
Some customer service or call center experience in healthcare, insurance, or government programs.
Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
Strong multitasking ability with effective time management and problem-solving skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to work independently while meeting performance metrics and call resolution targets.
Knowledge of Medicaid programs, elderly care, or disability services is a plus.
Paid training and career development opportunities.
Medical, dental, and vision insurance with 401(k) matching.
Paid time off (PTO), paid holidays, and employee discount programs.
Supportive, employee-friendly culture with clear pathways for advancement.
...TONU. ~ Full-Time, Part-Time Job. ~ Contract. Our dispatchers are well-trained to book the best loads on the market. Having TWIC card or Hazmat is an advantage that gives you the opportunity to maximize your profits. Join the Fox Carriers team to get the...
...About the Job The Lifetime Value Co. (LTV) is looking for a Talent Acquisition Specialist who excels at recruiting top-tier talent to power... ...is a strong plus. Your Reward for Greatness ~100% remote work culture that supports flexibility and work-life balance...
Partime general assistant, cleaning and bartending Location Levelland, TX : We are looking to add to add to our team, someone that is... ...driver's license reliable transportation be able to work weekends and days and evenings as well be able to work independently...
...Position: Investment Analyst Team: Financials Long/Short Equity Location: Dallas Company Overview: Verition Fund Management... ...at in an equity research, investment banking, real estate private equity or relevant industry role, with a strong academic background...
Looking for professional mentors to navigate youth through behavior challenges and teach life skills (money management, stress management, healthy lifestyles, and behavior education) at a group home. Availability to work an 8 hour is required - 7a-3p; 3p-11p; 11p-7a. Availability...