Job Description

The Ramova Theatre, Taproom and Grill is a multi use space within a restored historic movie theater encompassing an 1500+ capacity live performance venue, an independent brewery, a 200+ capacity live performance and event space, beer garden, grill, and taproom.

Ramova is more than live music, food, and beer. Our team, and by extension this role, will be charged with building a company culture that will create experiences with and for the community at large. Ramova exists to support the southside of Chicago, the greater Chicago area and national music scene, and anyone from near or far who appreciates good music, beer, food, and drinks.

POSITION SUMMARY

Barbacks are responsible for ensuring guests have a positive experience by exhibiting unsurpassed hospitality. A Barback is an assistant to the Bartender, whose job is to help bartenders keep service running smoothly. They ensure bartenders have the supplies they need to provide service to customers. A Barback has many responsibilities including opening and closing tasks, stocking, restocking, and keeping their work area clean.

ESSENTIAL JOB RESPONSIBILITIES

• Supporting the bartenders in controlling the operations of the bar, including all areas of Ramova Theatre, Taproom, and Grill 
• Deliver a high-quality food and beverage dining experience to all guests
• Maintain bar and dining ambiance with an enthusiastic and graceful attitude
• Report low levels of stock and breakages or damaged equipment immediately to management
• Ensure the bar is always neatly organized, and fully stocked and all perishables behind the bar are fresh and tasted to required par levels
• Prepare for bar service and complete the necessary tasks to set up the bar for success
• Ensures par levels are maintained during service
• Actively participate during lineup
• Professional demeanor, polished appearance with the ability to exceed guest's expectations
• Maintain impeccable standards of cleanliness and appearance throughout all areas of the bar counter and display before, during, and after service
• Adhere to sanitation, safety, and alcohol beverage control policies
• Complete all assigned side work relevant to guest interactive service, in compliance with 80/20/30 rules
• Follow all company policies, procedures, and guidelines
• Consistently report to scheduled shifts on time and ready to work in proper uniform
• Operate ethically to protect the assets and image of the company
• Performs other duties and responsibilities as per business need

KNOWLEDGE, EXPERIENCE AND SKILLS

• Must have 1+ year Barback experience in a high volume setting and/or relevant, equivalent experience preferred
• Familiar with wine, and spirits
• Prior related experience requiring cash handling, excellent customer service, service recovery, and problem-solving skills
• Personable demeanor, instinctive nature
• Ability to think quickly and multi-task in a fast-paced environment
• Ability to communicate effectively and eloquently, both verbal and written
• Ability to take direction and execute
• High standards for cleanliness of workspace and service areas
• A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied
• Professional demeanor, polished appearance with the ability to exceed guest's expectations
• Ability to work in an ever-changing environment
• Ability to work both independently and in a team environment
• Strong work ethic and customer-focused approach
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must be passionate, entrepreneurial, and dedicated to success

PHYSICAL REQUIREMENTS 

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Must be able to lift and carry up to 50 lbs; Ability to stand for prolonged periods of time and climb steps regularly. 
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

At Ramova we work hard to create a culture that embodies our values. One of the ways we accomplish this is through our commitment to being an Equal Opportunity Employer. We make employment decisions by removing bias or prejudice against any employee or applicant’s race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Tags

Part time, Local area, Immediate start, Flexible hours, Shift work, Night shift,

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